Q: What should I expect on my first visit?

A: On your first visit, you will complete a confidential health history form. Your registered massage therapist will go over your health history with you to determine your treatment needs and goals

You can choose to download the form HERE and bring it filled out when you arrive to your treatment.

Q: Do I need to undress completely?

A: Massage Therapists are required to cover/drape you with a sheet so that they expose only the area which they are working on. You may need to undress for therapy but only to what you are comfortable with.

Q: Does extended health cover your treatments?

A: The majority of extended health plans cover Registered Massage Therapy treatments. So the question then becomes how much coverage do you have? The answer to this is in your insurance policy.
The coverage amounts are usually located under headings titled, “Paramedical” or “Supplementary benefits.”

We are able to direct bill for the following companies including; GreenShield, Medavie Blue Cross – RCMP/Veterans Affairs, Blue Cross and the following companies below…


Q: Do I need a doctor’s referral?

A: No, you don’t need a doctor’s referral to see a registered massage therapist. But, some insurance companies require a doctor’s note, so please check your policy to see if you need one to be reimbursed for the treatments. Doctor referrals last one full calendar year.

Q: How much is deducted from my massage if I have Assisted MSP?

A:  We are able to bill MSP for $23 per treatment. Therefore, no matter what length of treatment you receive, we are able to deduct $23.  The Solace Centre will file the claim for you online at the end of your treatment and you will receive reimbursement in the mail in few weeks time.

Q: Do you accept ICBC or WCB claims?

A: Yes, but because we are an opted out clinic, we bill you for the massage treatment. It is then your responsibility to receive full/part payment back from your insurance company.

Q: What are the effects of chronic muscle tension?

A: Chronic muscle tension can affect you in many ways. It contributes to; poor posture, it can make you vulnerable to injury, it reduces the bodies ability to release metabolic waste and can make you fatigue a lot quicker than healthy muscle tone.

Q: How long do the effects of massage last? How often should I receive massage?

A: The duration of the effects of a massage vary greatly from person to person depending on your physical and metal condition, activities, ability to relax, and ability to heal. If you are receiving massage to help heal an injury or to get rid of chronic pain, you usually need to receive weekly massage until you reach your goal.

If you are choosing massage for prevention, health maintenance, or just to feel better, it’s really up to you how often you come. The effects of regular massage are cumulative. A massage every week or two can make a big difference in your overall health and tension levels. Even a monthly massage is beneficial. Make regular massage part of your health maintenance program (along with good nutrition and exercise), and you’ll feel better.